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Performance Marketing · 2024–2025

Driving Scalable Growth through
Data-Led Performance Marketing

How a US energy provider tripled daily enrollments and cut acquisition costs by 55% in 14 months of targeted, transparent performance marketing.

266%
Increase in daily enrollments
↑ 3 → 11 per day
55%
Reduction in cost per enrollment
↓ $66.6 → $29.8
143%
Improvement in average CTR
↑ 3.20% → 7.80%
01 — Brief

A scale problem in a trust-sensitive market

Awareness wasn't the issue — converting it into consistent, cost-efficient enrollments was.

Our client is a deregulated energy provider operating across New York and Pennsylvania — two of the most competitive retail energy markets in the United States. Their offering was genuinely strong: flexible plans, transparent pricing, and customer-centric rate protection that delivered real savings versus local utilities.

Yet when the engagement began, digital acquisition had plateaued at just three enrollments per day — largely powered by organic traffic and legacy channels that had hit their ceiling. The brand had the product. What it lacked was a scalable system to communicate that value to the right audiences at the right moment.

The energy market adds a further layer of complexity. Consumer scepticism runs high — decades of misleading "low rate" promises have made prospective customers guarded. Any marketing approach had to balance performance efficiency with credibility. Volume without trust generates enrollments that churn; trust without reach leaves growth on the table.

The mandate was clear: build a data-driven acquisition engine capable of tripling daily enrollments — without sacrificing efficiency or eroding the brand's reputation for transparency.

The Ask
Triple daily enrollments from 3 to 11 per day while improving cost efficiency and strengthening brand credibility.
Industry
Deregulated Energy — Electricity & Gas
Geography
New York & Pennsylvania, United States
Duration
14 months (July 2024 – September 2025)
Primary Channels
Google Ads · Meta Ads · Retargeting · UX Optimisation
02 — Impact

From plateau to proven growth engine

Across every key metric, the campaign delivered measurable, compounding improvement over 14 months.

Transparency became a performance lever — proving that data-backed pricing can drive acquisition at scale, even in the most sceptical consumer markets.
Avg. Sales
per Day
3 / day
11 / day
↑ 266%
Cost per
Enrollment
$66.6
$29.8
↓ 55%
Average
CTR
3.20%
7.80%
↑ 143%
Enrollment
Rate
2.30%
6.50%
↑ 183%
Funnel
Drop-offs
60%
<20%
↓ 67%
11/day
Peak Daily Enrollments
266%
Enrollment Growth
−55%
CPA Reduction
45%
Q3 Enrollments via P2C
03 — Approach

A three-phase acquisition system

Growth wasn't accidental. It followed a disciplined, phased strategy — each stage building on the last — with Google to convert, Meta to educate, and the website to seal the deal.

Phase 1
Foundation
Jul – Dec 2024
Challenge
Acquisition was flat at 3/day with no data infrastructure to understand why conversions were stalling.
Action
Built segmented Google Search campaigns by state (NY/PA) and product type (Gas/Electric). Set up GA4 funnel tracking and launched Meta lead-gen forms to validate audience segments.
Impact
Established a clean data baseline. Meta tests revealed low lead-to-enrollment ratios, prompting a strategic pivot toward LP traffic campaigns.
Challenge
A ZIP code input field was causing 60% of users to abandon the enrollment form — invisible until tracked.
Action
Used Microsoft Clarity heatmaps and GA4 funnel analysis to pinpoint friction. Improved field visibility and CTA clarity on the enrollment page.
Impact
ZIP step drop-offs reduced by 40%. Critical learning shaped the full UX roadmap for Phase 2.

Phase 1 established the data foundation and surfaced critical funnel gaps. Average enrollments held at 3/day — but the groundwork for compounding scale was firmly laid.

Phase 2
Optimisation
Jan – May 2025
Challenge
Scaling enrollment volume without inflating CPA required smarter bidding and better audience targeting.
Action
Activated Smart Bidding and dayparting on Google Search. Launched Performance Max campaigns to leverage real-time automation signals. Switched Meta from lead gen to LP traffic with state-specific landing pages and creative A/B tests.
Impact
CPA dropped from $66.6 to $44. PMax achieved CPC of $0.37 with CTR exceeding 12%. Meta engagement +62%, bounce rate −40%.
Challenge
Mobile enrollment completions were lagging — users abandoning the form mid-way on smaller screens.
Action
Delivered a responsive mobile redesign with faster load speeds, simplified form structure, and progress indicators across enrollment steps.
Impact
+18% enrollment completions on mobile. Overall conversion rate improved by 12%.

Smart bidding, improved landing pages, and mobile UX fixes compounded rapidly. By end of Phase 2, the client was averaging 8–10 enrollments per day — a 233% increase from baseline.

Phase 3
Scale & Transparency
Jun – Sep 2025
Challenge
Breaking through deep consumer scepticism in energy — "low rate" claims are common, but rarely substantiated by competitors.
Action
Introduced the Price-to-Compare (P2C) framework — real-time, pincode-level rate comparisons versus local utility 12-month averages, refreshed every 14 days. Deployed across both Google and Meta.
Impact
P2C CTR reached 8–10% (2× prior campaigns). Drove 45% of all Q3 enrollments. Returning visitors up 18% as audiences revisited to verify rates.
Challenge
Recovering high-intent users who visited but didn't complete enrollment during the consideration phase.
Action
Matured retargeting sequences using behaviour-based triggers (site visitors, form abandoners) with optimised frequency caps to prevent fatigue.
Impact
Retargeting accounted for 22% of total conversions. Display retargeting added 28% incremental enrollments. CPA held steady at $29.8.

The P2C framework turned transparency into a performance lever — proving that substantiated pricing claims consistently outperform vague promises. Enrollments scaled to a steady 11 per day, a 266% increase from where the campaign began.

Sales per day growth from 3 to 11 across all three phases

Sales per day — progression from Phase 1 (Jul 2024) through Phase 3 (Sep 2025)

04 — Numbers

Before and after, by the numbers

A direct comparison of key performance metrics from campaign start to finish.

Before
July 2024
Average Sales per Day3 / day
Cost per Enrollment (CPA)$66.6
Average CTR (Google + Meta)3.20%
Enrollment Rate2.30%
Funnel Drop-offs (ZIP Step)60%
Primary Acquisition ChannelOrganic + Legacy
After
September 2025
Average Sales per Day11 / day
Cost per Enrollment (CPA)$29.8
Average CTR (Google + Meta)7.80%
Enrollment Rate6.50%
Funnel Drop-offs (ZIP Step)<20%
Primary Acquisition ChannelGoogle · Meta · P2C · Retargeting
04b — Growth Charts

The trajectory in charts

Visual proof of how each phase contributed to compounding enrollment growth over 14 months.

Sales per Day — 14-month progression
Sales per day growth from 3 to 11 over 14 months
Enrollment Growth — Monthly trajectory
Monthly enrollment growth across the campaign period
05 — Takeaway

Transparency at scale

What began as a small-scale digital test grew into a consistent, data-driven acquisition engine. By aligning transparency, trust, and technology, the campaign achieved measurable business growth while reinforcing credibility in one of the most sceptical consumer markets in the United States. The Price-to-Compare framework didn't just improve CTR — it changed how audiences evaluated the brand, turning a complex decision into a clear, data-backed one. From 3 to 11 enrollments per day, this engagement stands as proof that clear communication and transparent pricing can scale profitably — even in traditionally cautious industries.

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FAQ

Frequently asked questions

Common questions about performance marketing for energy and utilities businesses.

Initial directional signals appear within the first 4–8 weeks. Meaningful CPA improvements begin around month 3, once Smart Bidding has sufficient conversion data to optimise. In this engagement, consistent daily enrollment growth became visible from month 5 onwards — with the most significant gains in Phases 2 and 3 as bidding algorithms matured and UX improvements compounded.

P2C shows prospective customers a real-time, side-by-side comparison of the client's live energy rate versus the local utility's 12-month average — down to the pincode level. Data is refreshed every 14 days for accuracy. Rather than claiming "lower rates," P2C proves it with live data, dramatically improving CTR and enrollment rates by making the value proposition immediately credible and verifiable.

Ad performance and landing page performance are inseparable. A single ZIP code input field caused 60% of users to abandon the enrollment form in this campaign — no amount of ad spend could fix that friction. Resolving UX issues meant every acquisition dollar reached its destination. Incremental UX fixes — form simplification, progress indicators, mobile redesign — drove a cumulative 12–18% lift in completion rates.

The two platforms serve distinct roles. Google captures existing demand — users actively searching for energy providers or comparing plans. Meta builds intent — educating audiences and building brand familiarity before they search. In practice, Google drives the majority of direct enrollments while Meta warms audiences and reduces downstream CPA on Google. Together they create a full-funnel system rather than competing for the same budget.

Energy plan decisions are high-consideration — most users research multiple providers before enrolling. Retargeting re-engages those high-intent visitors who didn't convert first time. In this campaign, retargeting accounted for 22% of total conversions and Display retargeting added a further 28% in incremental enrollments. Behaviour-based triggers and optimised frequency caps ensured relevance without ad fatigue.

Yes — deregulated markets like New York and Pennsylvania are well-suited to performance marketing precisely because consumers have a genuine choice. The key is pairing channel efficiency with message credibility. Generic "low rate" claims underperform; data-backed, transparent comparisons consistently outperform because they respect the consumer's intelligence and address their primary concern: are they actually paying less?

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